This is a convenience translation. In case of discrepancy, the Spanish version prevails.
Data Deletion
The Nimboo SalesKit platform is operated by NIMBOO VISUAL INTERNATIONAL S.A.S. DE C.V. This page explains how to request the deletion of the data associated with your account.
What data we can delete
At the request of the data subject, we delete: the data of their user account; the contacts and sales opportunities they have recorded; the conversations received through the channels they have connected (WhatsApp Business, Instagram and Facebook pages); and the access tokens for those connections.
How to request it
Write to privacidad@nimboo.com.mx from the email address with which the account was registered, with “Eliminación de datos” (Data deletion) in the subject line. If you write from a different address, we will ask for identity verification before proceeding.
Timeframes
We confirm receipt within the following 5 business days and complete the deletion within a maximum of 20 business days, in accordance with the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (Federal Law on the Protection of Personal Data Held by Private Parties, LFPDPPP).
Disconnecting a channel without deleting the account
If you only wish to stop receiving messages from a WhatsApp, Instagram or Facebook account, you can disconnect it at any time from Conversations, in the platform's panel, without needing to write to this address. When it is disconnected, we stop receiving new messages from that channel and delete its access token.
What we keep and why
We keep tax receipts and billing records for the period required by Mexican tax legislation, even after the account is deleted. That information is not used for any other purpose.